Refund and Returns Policy

Last updated: 21 October 2026

My Safety Sign is a division of The Media Mafia (Pty) Ltd (Reg 2016/313497/07). Every order is printed or personalised specifically for you. Once printed, it is unique to your job and cannot be resold, so we do not accept returns for change of mind. Goods made to your specifications or personalised for you are excluded from the online cooling-off period under the Electronic Communications and Transactions Act. This does not affect your rights under the Consumer Protection Act if goods are defective.

Cancelling an order

• Before printing starts: email us and we will cancel your order and refund you in full, except for any bought-out items already ordered for you.
• After printing has started: the order cannot be cancelled or refunded.

If we made a mistake

If your order is printed incorrectly because of our error (for example the wrong product, size, material or quantity, or a clear print or production fault), we will reprint it free of charge or, if we cannot, refund you in full.

Damaged in delivery

If your order arrives damaged, take photos of the parcel and the products and tell us within 48 hours of delivery. We will reprint or refund the damaged items.

What we cannot refund

• Errors in the content or files you supplied (spelling, wording, images, layout or resolution).
• Errors in a proof or preview that you approved.
• Wrong options chosen when ordering (size, material, quantity, finish).
• Small colour differences between your screen and the printed product.
• Bought-out items: products or materials we order in from a supplier specifically for your job cannot be cancelled or refunded once ordered.
• A quantity variance within 5% over or under the quantity ordered (normal in printing).
• Change of mind once printing has started.

Items we cannot supply

If we cannot supply your order or part of it (for example, material is out of stock), we will tell you as soon as possible and refund you in full for the items we cannot supply, within 7 working days.

How to report a problem

Email sales@themediamafia.co.za within 7 days of delivery with your order number, a short description of the problem and photos. We will reply within 2 working days.

How refunds are paid

Approved refunds are processed within 7 working days to the original payment method (card or EFT) through our payment gateway. Your bank may take a few extra days to show it.

Contact

My Safety Sign, a division of The Media Mafia (Pty) Ltd, 45 Koornhof Road (corner Koornhof and Fleming), Meadowdale, Germiston, Gauteng, South Africa. Email sales@themediamafia.co.za, tel 011 708 4773.